About Bitbuy™ Sign In
Signing in to Bitbuy gives you instant access to buying, selling and managing cryptocurrency with confidence. Our login flow balances speed and security: fast authentication for routine tasks and additional verification for sensitive actions like withdrawals. We strongly encourage enabling two-factor authentication (2FA), using a unique password, and registering recovery methods to ensure you can always regain access to your account.
Step-by-step login process
To sign in, open the Bitbuy website or mobile app, enter the email you used to register, add your password, and provide a 2FA code if prompted. If you enabled biometric login on mobile (Face ID or fingerprint), you can opt into biometric sign-in for faster access. For new devices, you may need to confirm the sign-in via an email link—this helps prevent unauthorized access from unfamiliar locations.
Set up and manage 2FA
Two-factor authentication is the most effective step you can take to secure your account. Use a time-based authenticator app (TOTP) like Google Authenticator, Authy, or Microsoft Authenticator rather than SMS where possible. After linking an authenticator, Bitbuy will ask for a TOTP code at each sign-in from new devices. Save backup/recovery codes in a safe, offline location — these codes allow account recovery if you lose access to your authenticator device.
Troubleshooting common sign-in issues
- Forgot password: Use the “Forgot password” link — you’ll receive a secure reset link at your registered email. If you don't see it, check spam/junk folders and any mailbox filters.
- 2FA not working: Ensure your device clock is synced with network time (incorrect device time commonly breaks TOTP codes). If your authenticator was reinstalled, use backup codes or the recovery flow.
- Slow email delivery: Some mail providers delay automated messages. If a reset link doesn't arrive within 15 minutes, contact support and confirm your email address on file.
What to do if you lose access
If you lose access to your primary 2FA device and do not have backup codes, reach out to Bitbuy support and follow the recovery instructions. Expect to verify your identity: this can include photo ID, selfie verification, and KYC documents. For business accounts, administrators should complete the enterprise recovery process, which may include additional verification steps.
Security best practices
- Use a unique, strong password and consider a password manager to store credentials securely.
- Enable 2FA and keep backup/recovery codes offline.
- Verify any support contact channels against Bitbuy’s official site to avoid phishing.
- Lock withdrawals or enable withdrawal whitelisting where available.
- Keep devices and browsers updated to reduce exposure to vulnerabilities.
Enterprise & API considerations
Organizations using Bitbuy for trading or custody should implement role-based access control, IP whitelisting for admin panels, and API key policies with restricted scopes. Rotate keys regularly and monitor API usage for anomalous activity. For SSO-enabled enterprise accounts, follow your organization’s secure provisioning workflow and revoke access promptly when administrators change roles.
By following these steps, you’ll keep your Bitbuy account accessible and protected. If you ever suspect unauthorized access, change your password immediately, disable withdrawals, and contact support with priority "security" so our team can assist.